Refund policy

Returns & Refunds

We want you and your pet to love your Snugroo. If it isn't right, you have 14 days to return it.

Your 14-day window
You have 14 days from the day your order arrives to request a return. Requests made after 14 days can't be accepted.

Condition
Items must be unworn, unwashed, free of pet hair, and returned in their original packaging with any tags attached. You're welcome to try the hoodie on to check the fit — but items returned visibly used, soiled, or damaged may receive a reduced refund.

How to start a return
Email Support@TheSnugroo.com with your order number and a short note on why you're returning. We'll reply within 2 business days with return instructions and the return address. Please don't send anything back before you hear from us — unannounced returns can't be processed.

Return shipping
You cover return postage unless the item arrived faulty, damaged, or wasn't what you ordered — in those cases we cover it. We recommend a tracked service; we can't refund parcels that don't reach us.

Your refund
Once your return arrives and passes inspection, we issue your refund within 14 days to your original payment method. Your bank may take a few more days to show it. Original standard shipping costs are refunded; any upgraded shipping you chose is not.

Damaged or wrong items
Email us within 48 hours of delivery with photos of the item and the packaging. We'll send a replacement or a full refund, your choice, at no cost to you.

Cancellations
Email us as soon as possible. If your order hasn't shipped, we'll cancel and refund in full. Once it's shipped, treat it as a return.

EU customers
Nothing here limits your statutory right of withdrawal under EU consumer law.

Questions: Support@TheSnugroo.com