Shipping policy
Shipping Policy
Where we ship
We ship to the United States and the European Union. If your country isn't at checkout, email Support@TheSnugroo.com and we'll see what we can do.
Processing time
Orders are processed within [1–3] business days. Orders placed on weekends or holidays start processing the next business day. You'll get a confirmation email with tracking as soon as your Snugroo ships.
Delivery estimates
- European Union: [5-10] business days after dispatch
- United States: [5-10] business days after dispatch
These are estimates, not guarantees. Customs checks, carrier delays, and peak seasons can add time.
Shipping costs
Shipping is calculated at checkout based on your destination. [Free shipping on orders over $50.]
Tracking
Every order ships with tracking. It can take 2–3 days for the first scan to appear — that's normal and doesn't mean your parcel is lost.
Customs, duties and import charges
Import duties, taxes and customs fees may apply depending on your country, and these are set by your local authorities, not by us. [We collect these at checkout / These are payable by you on delivery.] We can't mark parcels as gifts or declare a lower value.
Wrong address
Please check your shipping address carefully. We can't redirect a parcel once it's dispatched, and orders returned to us due to an incorrect address will be refunded minus shipping costs.
Lost or delayed parcels
If tracking hasn't updated for 10 business days, email us with your order number and we'll open an investigation with the carrier. If it's confirmed lost, we'll send a replacement or refund you in full.
Damaged on arrival
Email us within 48 hours of delivery with photos of the item and the outer packaging.
Questions: Support@TheSnugroo.com